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How to Write an Upwork Proposal for Customer Support
Get hired as a Customer Support Representative on Upwork. Showcase your empathy, ticket resolution speed, and software skills.
Hi [Client Name],
Excellent customer support is the easiest way to turn a frustrated buyer into a loyal brand advocate. I have [X] years of experience managing high-volume support queues in [Zendesk/Intercom/Gorgias] for [Industry] companies.
In my last role, I maintained a 98% CSAT score and kept the average First Response Time under 15 minutes, even during peak seasons.
I am highly experienced with:
What is your current average daily ticket volume, and what hours are you looking to have covered?
I am available to start training immediately. Let's chat!
Best,
[Your Name]