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How to Write an Upwork Proposal for Customer Support

Get hired as a Customer Support Representative on Upwork. Showcase your empathy, ticket resolution speed, and software skills.

Hi [Client Name],

Excellent customer support is the easiest way to turn a frustrated buyer into a loyal brand advocate. I have [X] years of experience managing high-volume support queues in [Zendesk/Intercom/Gorgias] for [Industry] companies.

In my last role, I maintained a 98% CSAT score and kept the average First Response Time under 15 minutes, even during peak seasons.

I am highly experienced with:

  • De-escalating refund requests with empathy.
  • Creating detailed macro/template libraries to speed up resolution times.
  • Managing live chat, email, and social media DMs.
  • What is your current average daily ticket volume, and what hours are you looking to have covered?

    I am available to start training immediately. Let's chat!

    Best,

    [Your Name]