Legal
Refund Policy
Last updated: May 27, 2026
We want you to be satisfied with UpworkScribe. This policy outlines our approach to refunds and subscription cancellations.
1. Free Plan
Our Free plan is available at no cost and requires no payment information. There is nothing to refund for free users.
2. Subscription Cancellations
- You may cancel your paid subscription at any time from your account billing settings.
- After cancellation, you will retain access to your paid features until the end of your current billing period.
- You will not be charged for the next billing cycle.
- We do not prorate or refund partial months for monthly plans.
3. Refund Eligibility
We offer refunds in the following situations:
- 7-Day Money-Back Guarantee: If you are unsatisfied with a paid plan within the first 7 days of your initial subscription, contact us for a full refund.
- Billing Errors: If you were charged incorrectly due to a technical error, we will refund the incorrect amount in full.
- Annual Plans: If you cancel an annual plan within 30 days of purchase and have not exceeded 50 proposal generations, you are eligible for a pro-rated refund.
4. Non-Refundable Situations
- Requests made after the 7-day window for monthly plans
- Accounts suspended for Terms of Service violations
- Partial months of service on monthly subscriptions
- Dissatisfaction with AI-generated output quality (results vary by use case)
5. How to Request a Refund
Email us at [email protected] with:
- Your account email address
- The reason for your refund request
- Your order or invoice number (if available)
We aim to respond within 1–2 business days. Approved refunds are processed within 5–10 business days back to your original payment method.
6. Contact Us
For billing questions or to request a refund, contact us at [email protected].